FLAMEPOT AND YANTRA SUTRA

What is Flamepot?

Flamepot is a journey to rediscover the knowledge within us through artistic expressions.

What is Yantra Sutra?

Yantra sutra provides tools for Divine Consciousness.

Who owns Flamepot.com?

Flamepot.com and yantrasutra.com are domains/website/portal/brands owned by Flamepot (OPC) Pvt. Ltd

What is a Yantra?

Yantra, in Sanskrit means, a device or an instrument for holding, restraining or fastening. It is a mystical diagram used to invoke certain energies for specific spiritual or material benefit. As per classic Vedic texts, these energies are associated with certain deities. Yantra is also used as an object of meditation.

BUYING

How do I place my order?

Buy an artwork on Flamepot is easy. Just click on the Buy Now button, give your Shipping & Billing address and place the order! 

Our payment gateway allows you to pay by Credit Card, Debit Card, Wallets and Net Banking.

Are all these works of art originals?

All artwork on Flamepot is original art. In some cases, in addition to making the original available for sale, the artists have also made open edition prints available on paper and canvas. You can see all the wokrs available as prints.

What is a promo code?

If you are a registered collector on Flamepot, you could receive Promo Codes from us. We offer promo codes to discerning and valuable customers so they can take advantage of a special discount or a scheme. Promo codes may be given to you for a particular artist, a popular lot no, a specific time period etc. or any other item. You can receive them over SMS, email or on the site itself, so keep your eyes open for them!

How do I use a promo code?

If you receive a promo code from Flamepot – whether over email, SMS or on the site itself – you can enter the details at the time of check-out to get a discount. Remember, you can’t use the same promo code more than once, and each promo code comes with an expiry date, so remember to use it before it expires.

COURIERS AND DELIVERY

How long will it take for me to receive my ordered artwork?

Depending on where you are in India, the delivery of your artwork will take approximately 7-15 days from the time that you place the order. We will do our best to keep you informed at every stage, and you will be notified of the courier details by email and SMS. In most cases, you can also track the shipment online. For International deliveries we will deliver within 15 – 21 days of booking order.

SHIPPING

What will I be charged for shipping?

Every art piece has shipping charges mentioned alongside. Shipping charges are based on weight or volume and will be mentioned at the time of check out. Please select Shipping Country on the cart page to know the costs.

INAUGURAL OFFER

From 30th Jan 2020 to 29th Feb 2020

10% off on all products.

GIFT VOUCHERS

How does the gift voucher work?

On Flamepot, you can buy a gift voucher to present someone else with a thoughtful, tasteful gift for any occasion. This voucher is will be an online voucher valid for one year from the date of purchase, which gives the person receiving the gift the flexibility to explore and buy a piece of art they will love at their convenience.

Can I return a gift voucher?

Unfortunately no, Flamepot does not accept refunds of Gift Vouchers. We do hope that you never have cause to do so though.

Can I personalize the voucher?

Yes! The Gift Voucher carries the name of the sender as well as the receiver. And you can add a personal message to the receiver to include it in the email that carries the gift voucher.

Suppose a voucher I have bought is not used for the entire amount, can I redeem the rest in cash?

Unfortunately, no, Flamepot does not presently allow refunds of Gift Vouchers for any amount. You can however, choose to buy multiple artworks to ensure the total comes up to the amount available on the voucher.

Can I use part of the Gift Voucher amount at a time?

Partial redemption of gift vouchers. You can however, choose to buy multiple artworks to ensure the total comes up to the amount available or more than the voucher.

Can a gift voucher be used for two purchases?

We love people who buy multiple pieces of art from us! If your purchases total up to the amount on the voucher or less, you can purchase as many pieces as you want. However, you need to buy all these pieces in one go. You cannot make two different purchases at different points of time as we currently don’t allow partial redemption of our vouchers.

CUSTOM DUTIES

Custom duties & tax laws vary from country to country. While most of our shipments do not attract any duty, in case there is any tax applicable, it needs to be borne by the consignee.

FRAMING AND INSTALLING

I have received my order, now what?

Once you’ve received your artwork and are satisfied about its arrival, and courier condition, We would love to hear your feedback at this point – both on the artwork, as well as on the Flamepot  experience. Please also do try to send us pictures of your art in its new home! You can email us at info@flamepot.com

Will paintings be framed? 

The Shipping condition of each work is mentioned alongside its details on the website. However, normally, Flamepot prefers to courier artworks ‘rolled’ or “flat” to minimize the chances of damage in transit. Another reason for this is that we believe that you should have the choice of framing the painting the way you want. Installing a piece of art is a beautiful process, and part of the joy of owning the artwork comes from the installation.

How do I frame or install my art?

At Flamepot, we believe that there’s only one rule to installing art – make it shine. 

  • Choose settings, frames, mounts and walls to make sure that the artwork gets the attention it deserves. Your beautiful artwork shouldn’t be overpowered by anything. Simple, clean backgrounds and surroundings work the best to make your artwork the focal point of an area.
  • Try to hang paintings so that the focal point of the painting is at eye level. This means that if your painting has one big element – that needs to be at eye level. Ensure that you have some ‘viewing distance’ for a painting. You need to be able to stand a few feet away (2-5 feet) and appreciate the painting in its entirety.
  • If you’ve got glass on a painting, make sure no light reflects off it, obscuring the view.
  • For canvas paintings, a great way to illuminate the depth and beauty of the painting is to install some spot lighting on it
  • Ensure that pattachitra, tal patra, yantras and other works are stretched and flat for framing. 
  • Remember, however you install art, make sure that it’s protected from direct sunlight and moisture, both of which can really damage a beautiful piece of art.

RETURNS AND REFUNDS

Can I Return an Artwork?

Our goal is to ensure your complete satisfaction with your purchase. We accept return of artwork within 2 days of receipt of the same by the customer, in case of delivery of wrong item or item delivered in damaged condition. We offer repair, exchange or return of the artwork to ensure a resolution keeping your best interests in mind. In case of return of wrongly delivered artwork, it will be accepted only if it is returned in saleable condition with the tags intact and in their original packaging, in undamaged condition. 


Art is unique, delicate, and exclusive. It takes artists days, sometimes months to complete a single work of art. Due to its fragile and singular nature we are unable to allow returns. Hence, we urge you to be certain of your decision before purchasing. We are always available to ensure the art you see, is the art you get.

How will I get a refund for an artwork?

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card or PayPal, once we receive the product, we will credit your account.

How to return an artwork?

Please send us an email info@flamepot.com to initiate a resolution. 

We recommend you send product via a reliable courier or Speed post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We endeavour to process your refund within 10 business days from the date of receipt of the Product. However, the refund is subject to the transaction and processing time taken by the bank and payment gateway after the refund is initiated.

Can I return an Yantra?

Our goal is to ensure your complete satisfaction with your purchase We accept return of products within 3 days of receipt of the product by the customer, in case of any manufacturing defect.

Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Return of products will be accepted only if the product is returned in saleable condition with the tags intact and in their original packaging, in undamaged condition. Products of Gold, Silver, & Gemstones are non-returnable.

How much refund will I get for Yantra?

All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, the cost of shipping or courier charges and / or any other charges that may have been borne by flamepot.com in the processing and / or delivering the service, as applicable.

How will I get a refund for an Yantra?

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card or PayPal, once we receive the product, we will credit your account.

How can I return a Yantra?

Please send us an email info@flamepot.com before initiating the return. We recommend you send product via a reliable courier or Speed post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We endeavour to process your refund within 10 business days from the date of receipt of the Product. However, the refund is subject to the transaction and processing time taken by the bank and payment gateway after the refund is initiated.

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